Frequently Asked Question and Answer Fastag Faq

Once your FASTag account is created, please login to the customer portal and register yourself to generate your User ID and Password. Please enter the required information in the prompts and the system will send an SMS with your login details to your registered mobile number.

Please login to FASTag portal with your username, password. Visit Recharge account, select UPI, enter amount to recharge, in the Virtual Payment Address field, enter the payer VPA (from which the recharge amount shall be deducted) and proceed. After clicking on “Make payment” on the website, a voucher shall be generated. Please login to the payment app, where the payer VPA is mapped. Under UPI-Pending UPI transaction you shall find a transaction. Once authorized, the payment status shall be updated shortly and can be viewed from customer portal.

Please raise a ticket on the portal under account registration and attach the RC copy. Vehicle number will be changed within 1 working day.

Once you take a new FASTag account, we will transfer the balance to the new account from lost FASTag.

No. You have to take two separate FASTags for the two vehicles.

Click here to buy FASTag.

You can also avail FASTag just by sending an SMS & our executive will call you within 2 working days.

The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement.

You can call up our customer care and block your FASTag account.

You will need to carry original as well as copy of your KYC document


You need to submit the following documents along with the application for FASTag:

  1. Registration Certificate (RC) of the vehicle.
  2. Passport size photograph of the vehicle owner
  3. KYC documents as per the category of the vehicle owner:

Our representative will provide you an application form, which you need fill and submit.

All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.

A valid driving license would be sufficient for Address & ID proof.

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. Click here to know more.